Certificate program in Hospitality | House Keeping:


  • Introduction to Hotels Industry
  • Types of Hotels
  • Importance of grooming
  • Hygiene in Hotels
  • Inter personal Skills in Hospitality
  • Customer relations
  • Departments in Hotels
  • Food & Beverages Department
  • Coordination among all departments
  • Organizational hierarchy
  • Attributes of F & B Services
  • Restaurant equipment
  • Preparation of Services
  • Handling Tasks
  • Banquets
  • Types of Services
  • 1 Room Service/Room staff organization.
  • Control system
  • Production
  • Front office Reservations
  • Types of Room
  • Check in/out
  • House keeping Department
  • Energy and Water Conservation
  • Basic Etiquettes, Manners and Communication Skills
  • Awareness of their role in the household and introduction to layout and set up modern houses and facilities for contemporary homes.
  • Appraisal of electrical, mechanical gas operated kitchen gadgets, their names, uses, up-keep, care and maintenance
  • Knowledge of commodities their classifications, uses, do’s and don’ts for storage and their uses
  • Knowledge of various surfaces-marble, granite, wood, metal and others-daily cleaning, periodic cleaning and spring cleaning
  • Sanitation needs with reference to pests and their control and exhaust systems.
  • Appraisal of food and beverage service equipment-furniture, crockery, cutlery, glass-ware, linen and miscellany with their names and uses.
  • Cleaning care and upkeep of various food-beverage service ware basics of sequence of menu (not more than 4 courses appetizer, so up, main course and desserts classification of beverages- alcoholic and non-alcoholic)
  • Basic of table, bar and tray setups ready for service and clearance after service
  • Classification of beverage(Alcoholic and non alcoholic)

Practical


  • Maintaining personal cleanliness & Hygiene Practices
  • Carry out basic First Aid treatment/notifying accident.
  • Practicing Fire Safety measures.
  • Occupational hazards and safety norms.
  • Good Housekeeping practices at all times.
  • Simple Disaster Management & Preventive measures for staff/guests/machines in the event of Earthquakes, Tsunami, etc.
  • Practice waste disposal as per environmental laws.
  • Pest control measures
  • Field Survey
  • Work Exposure
  • Visit to Hotels
  • Demonstration of Table layouts
  • Exposure to Restaurants
  • Acquaintance with Restaurant equipment
  • Acquaintance with crockery/cutlery
  • Demonstration of Table layout
  • Familiarizatin with Beverages and alcohols
  • Observation duties/dress code of Kitchen staff
  • Observation of duties of front office execution.
  • Room keeping
  • Hygiene requirements
  • Familiarization with a modern house including kitchen,domestic appliances and gadgets.
  • Demonstrate and make trainees practice on social skills, personal and job hygiene standards and courtesies required during employment.
  • Practice of making and answering telephone calls.
  • Practice on operation and upkeep of electrical and electronic home appliances, i.e., Vacuum Cleaner, Washing Machines, Motor Pumps, Air Conditioners, Geyser, Electrical Iron, Steam press.
  • Identify, use handling and upkeep of Room and bathroom linen.
  • Practice on dusting, sweeping, mopping and scrubbing etc, cleaning of various metals.
  • A systematic way to clean various surfaces-daily, periodic and spring-cleaning
  • Practice of Room and Bed making
  • Identification, use handling and upkeep of crockery, F&B Linen, Cutlery, Glassware and Miscellaneous ware.
  • Demonstrate and practice cleaning methods for different types of crockery, cutlery, glassware and other table.
  • Practice of different Tray, Trolley and Table layouts for Tea, Breakfast, Lunch, Dinner and partly and beverage.
  • Service of Food and Beverage items.
  • Demonstrate and practice how to set up side station/side boards and bar counters ready.
  • Demonstrate and practice systematic ways of clearance of tables and trays after service is over.
  • Baby care- bathing, dressing, feeding of proper food, hygiene care.
  • Simple Flower Arrangements.
  • Handling and disposal of waste.
  • Practices of first aid techniques.
  • Use of Fire Fighting equipments.