ITES Training


JAVA & .NET Programming Language Basics-Java
  • Generics
  • OOP
  • Exception, Collection
  • Data and calendar
  • Annotation
  • Multithreading Concurrency
  • Event Handling
  • Memory management
  • Design patterns, I/O, Regex, JDBC and SQL
  • Brief on defining technical, application and deployment architectures used in industry
  • Brief on designing, refactoring and performance tuning
  • Awareness of Junit
  • Selenium
  • Eclemma/ Emma
  • Visual VM
  • JProfiler, Soap UI, Load UI, Shell Scripting, ANT
  • Hibernate–Configuration, Object mapping/ ORM concept, session management, transaction management,caching
  • JNDI, deployment artifacts, JMS, Connection Pooling, Profiling, WS, XML
  • Dynamic memory allocation
  • Command line arguments
  • Multidimensional arrays
Design And Development Principles (Java / C / .Net)
  • Responsibilities of a Developer across SDLC
  • Project Communication
  • Introduction to Design and development artifacts
  • Configuration Management Process
  • Requirement documentation types
  • Design verification
  • Unit test requirements
  • Efficient development process and Methodology
  • How to analyze the functional and technical requirements
  • Prepare high level and detailed Design of the application
  • Practice to read program specifications from logical / physical design for multi tier Insurance /Banking applications
  • Code, program and develop in Java environment
  • Conduct Quality checks (test outputs, code reviews, etc.)
  • Debugging methods

Bpo Process


BPO Executive - CRM Domestic Non-Voice (Customer Service Associate, Customer Service Representative,)
  • Greet customers and verify their details, following your organization’s procedures
  • Read carefully, summarize, and obtain customer confirmation of, your understanding of queries
  • Express your concern for any difficulties caused and your commitment to resolving queries
  • Record and categorize queries accurately using your organization’s query management tool
  • Refer queries outside your area of competence or authority promptly to appropriate people
  • Access your organization’s knowledge base for solutions to queries, where available
  • Resolve queries within your area of competence or authority in line with organizational guidelines and service level agreements (SLAs)
  • Obtain advice and guidance from appropriate people, where necessary
  • Obtain confirmation from customers that queries have been resolved to their satisfaction
  • Record the resolution of queries accurately using your organization’s query management tool
  • Comply with relevant standards, policies, procedures and guidelines when dealing remotely with customer queries
Organizational Context (Knowledge of the company/ organization and its processes)
  • Your organization’s standards, policies, procedures, guidelines and service level agreements for dealing with customer queries and your role and responsibilities in relation to these
  • Your organization’s management tools and systems for recording, categorizing and resolving customer queries
  • The importance of documenting, classifying and prioritizing customer queries
  • Your organization’s knowledge base and how to use this to identify solutions
  • Where to refer queries outside your authority
  • Who to seek advice and guidance from
  • The importance resolving customer queries
  • Standard tools, templates and scripts available for dealing with customer queries
  • Limits of your role and responsibilities in relation to customer queries
  • The importance of keeping customers informed about timescales for progress and resolution of customer queriestypical response times for customer queries and the importance of these

Technical Knowledge


  • Relevant standards, policies, procedures and guidelines that apply when dealing with customer queries
  • Relevant product reference guides or support materials to resolve queries
  • Common types of customer queries and how to resolve them
  • Different styles and approaches when working with customers
  • Techniques for conveying concern and commitment
  • Different questioning techniques for understanding customer queries
  • Issues that may affect customer satisfaction and how to deal with these current practice in customer service

Skills


  • WRITING SKILLS: communicate with others in writing complete accurate well written work with attention to detail
  • Reading Skills Read instructions, guidelines, procedures, rules and service level agreements
  • Oral Communication (Listening and Speaking skills) listen effectively and orally communicate information accurately ask for clarification and advice from others

Professional Skills


  • Decision Making
  • Plan and Organize
  • CustomerCentricity
  • Problem Solving
  • Analytical Thinking
  • Critical Thinking
  • Attention to Detail
  • Team Working

Data Analytics


Design and Development principles
  • Responsibilities of a ETL Developer across SDLC
  • Responsibilities of a Data analyst across SDLC
  • Responsibilities of a Data base administrator
  • Project Communication
  • Introduction to Design and development artifacts
  • Data Management concepts
Data Warehousing
  • Business intelligence - Introduction and Practice
  • Data mart
  • Data mining
  • Data movement (extract, transform and load)

Data Architecture, Analysis and Design
  • Data analysis - Introduction and Practice using tools
  • Data architecture – Introduction and Practice using tools
  • Data modeling – Introduction and practice using tools

Data Base administration
  • Data maintenance concepts
  • Database administration concepts
  • Database management system concepts

Internet Marketing Practitioner


Fresher's, Middle and senior-level managers from marketing, e-commerce, sales and operations, strategic planning, and general management, technology and information managers who support marketing, e-business programs, Product, brand, e-marketing, advertising managers, managers responsible for customer profitability measurements and analysis Sales and service managers


Course details
  • Introduction to E-Commerce & Internet Marketing
  • Building E-commerce website
  • SEO - Website Traffic
  • Advertising on Search Engines
  • Web Analytics
  • Advertising Campaign
  • E-Mail Marketing
  • Mobile Marketing
  • Advertising on social Networking sites
  • Video marketing
  • Affiliate marketing
  • Blog Advertising and marketing
  • Podcast Advertising
  • Generate Leads and convert them into business

Course Overview

After successfully completing this internet marketing course, the student will be able to:

  • Provide the guidance to develop an effective e-commerce website
  • Identify various strategies to improve search-engine rankings
  • Understand and implement an effective online payment system as per the business requirements
  • Develop and implement various types of advertising campaigns
  • Design and implement Internet and email marketing campaigns
  • Exploit the reach of social media and social networks for internet marketing campaigns
  • Identify the success factors of Mobile Advertising Value Chain and provide guidelines for successful mobile advertising
  • Understand the web analytics and use the results for business decision making

Multimedia & Visual Effects


Skillbank will make you stand out from the crowd! The course provides you all the knowledge on different media technologies, like visual presentation, digital photography, 2D graphics, 2D / 3D animation, advanced art, compositing, modeling, texturing, rigging, developing TV commercials / print ads, game designing, cinematography.

  • Learn to become Visual Effects artist & Create projects like TV Ads with VFX, Animated ads, Short Films, Commercials & Motion Graphics
  • Course designed with 'Toolbox Studios' a VFX studio professional worked with Indian Movie projects, TV Commercials & Indian Films
  • International standard infrastructure with hands on experience for students to work in a Studio, professional sound recording studio, latest digital camera & equipment's, latest software & hardware systems
  • 70 % practical learning, include case studies, workshop, seminars, project work and mentoring from VFX industry professionals.
  • Learn Maya, After effects, Photoshop, Focus on topic like 2d/3d compositing, 3d Stereo conversion, Match moving & tracking, Lighting & Rendering for VFX, Matte painting & Dynamic Effects.

Traditional Animation
  • History of Animation and drawing Fundamentals
  • Fundamentals of Drawing
  • Drawing for Animation
  • Pre-Production and Cinematography / Project

2D Digital Animation
  • Introduction to 2D Digital Software
  • Digital Character Designing
  • Digital Layout designing
  • Advance Animation / Project

Special Effects
  • Special Effects for Animation Movies
  • Digital Audio and Video Editing
  • Colour Grading and Mixing
  • Portfolio Development/Project

3D Animation
  • Digital Animation and Film Making
  • Introduction to 3D Software
  • Modeling Set Environment and Scene layout
  • Texturing and Surfacing
  • Digital Lighting and Render Engines/Project

Digital Designing


  • Fundamentals of Graphics Designing and Pixel Based Editing
  • Basic Shapes, The Art of Vectors
  • Effects and Plug-Typology and Page Layout, Print Communications
  • Advanced Computer Graphics, Press Methodologies

Testing


Testing principles and Fundamentals
  • Responsibilities of a tester across Test life cycle
  • Test Project Communication
  • Introduction to Testing, Configuration Management
  • Requirement documentation types / Test case definition
  • Design verification, Test case points and requirements
  • Testing methodologies, Efficient Test process and Methodology
  • Test strategy and Planning brief
Test Scripting and Execution
  • Test case - Scripting Methods, Boundary value analysis, Equivalence partitioning, Error guessing
  • Test Scenarios - High Level – Introduction and Practice
  • Low level Test Cases – Introduction and Practice
  • Introduction to GUI Testing (Insurance domain)
  • Common application validations
  • Front end technologies introduction - .Net / Java / ASP / PEGA
  • Defect Tracking, Dashboards and Test reporting
  • Test closures and Lessons Learnt - Practical study

Data testing
  • Relational database testing considerations
  • ETL - Tool introductions and Practice, Testing and Operational Procedures
  • BI / ETL - Testing dos and don'ts using informatics / Oracle BO

Test Scripting and Execution
  • Test case - Scripting Methods, Boundary value analysis, Equivalence partitioning, Error guessing
  • Test Scenarios - High Level – Introduction and Practice
  • Low level Test Cases – Introduction and Practice
  • Introduction to GUI Testing (Insurance domain)
  • Common application validations
  • Front end technologies introduction - .Net / Java / ASP / PEGA
  • Defect Tracking, Dashboards and Test reporting
  • Test closures and Lessons Learnt - Practical study

Non Functional Testing
  • Non functional testing - Testing needs and approach
  • Performance Testing - Needs and Tool Introductions, HP Load runner practice with real time project
  • Performance testing – Open source tools / Accelerators Presentation
  • Security Testing - Needs and Tool Introductions
  • Security Testing - Practice with real time project using open source tool

Domain specific Training
  • Insurance
  • Banking and Finance solutions
  • Retail Management and CRM

Security Analyst


EC Council Certified Security Analyst, ECSA complements the Certified Ethical Hacker, CEH certification by exploring the analytical phase of ethical hacking. While the Certified Ethical Hacker certification exposes the learner to hacking tools and technologies, the Certified Security Analyst course takes it a step further by exploring how to analyze the outcome from these tools and technologies. Through groundbreaking penetration testing methods and techniques, this pen testing security training course helps students perform the intensive assessments required to effectively identify and mitigate risks to the security of the infrastructure.

This makes the Certified Security Analyst "Penetration Training" a relevant milestone toward achieving EC Council’s Licensed penetration Tester, which also ingrains the learner in the business aspect of penetration testing. The Licensed Penetration Tester standardizes the knowledge base for penetration testing professionals by incorporating the best practices followed by experienced experts in the field.

The objective of Certified Security Analyst is to add value to experienced security professionals by providing security training that will help them analyze the outcomes of their Vulnerability Assessments. Penetration Testing Training leads the learner into the advanced stages of ethical hacking.

The Certified Security Analyst training program is an information security training class designed to teach Security Professionals the advanced uses of the available methodologies, tools and techniques expected from a premier vulnerability assessment training and are required to perform comprehensive information security pen tests. Students will learn how to design, secure and test networks to protect your organization from the threats hackers and crackers pose. By teaching the Licensed Penetration Tester, LPT methodology and ground breaking techniques for security and penetration testing, this class will help you perform the intensive assessments required to effectively identify and mitigate risks to the security of your infrastructure. As students learn to identify security problems in this vulnerability assessment training certification course, they also learn how to avoid and eliminate them, with the class providing complete coverage of analysis and network security-testing topics.

The Certified Ethical Hacker & Certified Security Analyst certifications qualify a candidate to apply for the Licensed Penetration Tester, LPT.